Refund policy

RETURN & REFUND POLICY

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

RETURN ELIGIBILITY

To be eligible for a return, the item must be:

- Unused and unwashed
- In the same condition in which it was received
- Free from pet hair, odors, stains, damage, or other signs of use
- Returned with its original packaging and any included accessories
- Accompanied by the receipt or other proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

HOW TO START A RETURN

To request a return, please contact us at infoselnato@gmail.com and include:

- Your order number
- The item you would like to return
- The reason for the return
- Photos of the product where relevant

If your return is accepted, we will provide instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

Please do not send your return to the address shown on the original package unless we specifically instruct you to do so.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect item, or where otherwise required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as possible if your item is damaged, defective, or different from what you ordered.

Once the issue has been reviewed, we will provide an appropriate resolution, which may include a replacement or refund. Where the issue is confirmed to be our responsibility, you will not be charged for return shipping.

NON-RETURNABLE ITEMS

We cannot accept returns for:

- Items that have been used, washed, altered, or damaged after delivery
- Items showing pet hair, odors, stains, or other signs of use
- Gift cards
- Items clearly marked as Final Sale at the time of purchase

Products purchased during a promotion or at a reduced price remain eligible for return unless they were specifically marked as Final Sale.

Please contact us before placing an order if you have questions about whether a particular item is eligible for return.

EXCHANGES

The fastest way to receive a different product, size, or color is to return the original item and place a new order once your return has been approved.

Availability of replacement products and variants cannot be guaranteed.