Shipping policy

SHIPPING POLICY

At Selnato, we aim to get your order to you as quickly and smoothly as possible. Please read the information below for details on processing times, shipping estimates, tracking, and delivery.

ORDER PROCESSING

All orders are processed within 1–3 business days after they are placed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

If we are unable to ship your order within the expected processing timeframe, we will contact you with an updated estimate and the available options.

SHIPPING TIMES

Estimated delivery time is typically 5–8 business days after your order has been processed and shipped.

Please note that delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to high demand, customs processing, carrier issues, weather conditions, public holidays, or other circumstances outside our control.

Tracking updates may take a short time to appear after your order has been dispatched.

SHIPPING COSTS

Orders of $50 USD or more qualify for free standard shipping within the United States.

For orders below $50 USD, the applicable shipping charge will be calculated and displayed at checkout before payment.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a tracking number by email.

If you do not receive your tracking email, or if you need help locating your shipment, please contact us at infoselnato@gmail.com.

INCORRECT SHIPPING INFORMATION

Please make sure that your shipping address is entered correctly at checkout.

Selnato is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at infoselnato@gmail.com. We will do our best to assist you before your order has been shipped.

DELAYS

While we always aim to deliver orders within the estimated timeframe, delays can sometimes happen.

These may be caused by carrier disruptions, customs clearance, weather conditions, public holidays, or high shipping volumes.

We appreciate your patience and understanding if your order takes longer than expected.

LOST, STOLEN, OR DAMAGED PACKAGES

If your package arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at infoselnato@gmail.com with your order number and any relevant details.

For damaged items, please include clear photos of the package and product so that we can review the issue and assist you.

If tracking shows that your package has been delivered but you have not received it, we recommend checking with household members, neighbors, your building management, or the local courier before contacting us.