FAQ
How does the ChillMat work?
The breathable, multi-layer construction helps reduce heat buildup between your pet and the surface, giving them a cooler and more comfortable place to rest during warm days. Simply place it in their favorite resting spot—no complicated setup needed.
How do I choose the right size?
Measure the space your pet takes up while lying comfortably and compare it with our size guide. Your pet should be able to rest naturally without hanging over the edges. If you’re between sizes, we recommend sizing up for extra comfort.
Is the ChillMat machine washable?
Yes. The ChillMat is machine washable for easy everyday care. Use a gentle cycle with cold water and mild detergent. Allow it to air dry completely before your pet uses it again. Do not bleach or iron.
Where can I use it?
Use it on the floor, sofa, inside a crate, over your pet’s bed or in the car while travelling. Its lightweight, foldable design makes it easy to move between your pet’s favorite resting spots.
Is it suitable for both dogs and cats?
Yes. The ChillMat can be used by dogs and cats of different ages and sizes. It’s especially useful for pets with thick coats, senior pets and animals that tend to avoid warm beds during summer.
Shipping & Returns
Orders are processed as quickly as possible and delivery estimates are shown during checkout based on your location. You’ll receive information once your order ships. If the ChillMat isn’t right for you, contact us within 30 days of delivery and we’ll help with your return.